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Playstore

Updated 2 years ago by Sofia Quintero

Only reviews with written feedback will be fetched. EnjoyHQ will ignore any app ratings without reviews.

Time to pull in your app reviews by connecting to the PlayStore. Go to Integrations in your Account Settings, and select PlayStore.

Add your PlayStore URL, for example https://play.google.com/store/apps/details?id=com.l&hl=en_US , and EnjoyHQ will sync the reviews into your account.

Star Rating = Sentiment Score: EnjoyHQ uses the star rating of your reviews and turns it into a sentiment score for your documents!

⭐️ 4 & 5 star ratings = Positive

⭐️ 3 star ratings = Neutral

⭐️ 1 & 2 ratings = Negative

EnjoyHQ will need a few minutes to fetch all your data.

Supported countries and data availability

Historically Google has not been great at providing review data - and not all feeds are always available. Depending on the region and the language reviews might not be available.

PlayStore integration will by default fetch reviews only from the following countries:

USA
UK
France
Canada
Germany
Australia
India
Indonesia
Colombia
Mexico
Argentina

and translate them into English automatically, if required. Please emails us at support@getenjoyhq.com if you want more countries - subject to availability.

Removing PlayStore

To remove an PlayStore Integration, simply click on the trashcan icon next to the name of the connected source. Once completed, data from the PlayStore will stop syncing. You will need to add the domain again in order to continue processing reviews.

Removing an integration does not delete already processed documents from your account. You will need to remove processed PlayStore documents from your account using the Batch Editing tool.

Make inactive

You can toggle when data from PlayStore into your account by making a source inactive. By doing this you do not have to delete the integration altogether.

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