Uploading and transcribing videos
Uploading your videos
You can upload videos of user testing sessions and customer interviews to your EnjoyHQ account.
Optionally you can add a transcript - if you don't have it handy, EnjoyHQ can generate one for you, automatically (see below) or you can add your own later by selecting "Edit" option from the "Edit & More" menu.
Supported video formats
EnjoyHQ works with most video formats, including .mp4, .mov, .m4v and .avi. See below for more information about accepted formats. Videos can be uploaded straight from your computer as well as Google Drive, Dropbox and Box.
You can detach the video player so that you can read the attached content, while still having the player visible:
When editing the video's transcript, the player will detach automatically for you. Cancelling editing or saving will bring back the full size player.
You can link to a particular time in the video, for example to share a highlight pointing at a specific quote in the video. To create a timestamp link, select part of the text and click on the 🕐clock icon in the content editor:
Then you can add the timestamp reference:
Timestamps use a custom format, which allows for specifying the exact time of the event you want to link to. The format is as following:
where HH represents hours, MM minutes and SS seconds, all need to be input as double digits. For example:
would link to the 1st hour, 12th minute and 3rd second in the video.
When uploading a video you can optionally enable an option to generate automatic transcript for you video.
If you do not request transcription when uploading the file, you can request it later once the video file is processed:
Once your video is transcribed, we will automatically add it to your upload and create timestamp links to parts of the video assigned to the given speaker:
You can use the Search and replace function to update all speaker names:
Video transcriptions and privacy
The videos are stored in a redundant storage service in both US and the EU (Ireland) to ensure availability and adequate access to the video content. All access to video files requires an active EnjoyHQ session and they cannot be viewed unless you're signed into your account.
From the privacy perspective - all videos you choose to transcribe are 100% anonymous: we use a machine learning service to transcribe the videos, so there's no human involvement during any of the video processing steps.
Embedding videos hosted in external platforms
If you are hosting your videos somewhere else and just want to embed them into your research notes or stories, you ca do that by creating note, clicking on 'embed media' icon (<>) and adding the URL of your video. EnjoyHQ support public videos on hosted on Youtube, Vimeo, Wistia and other services.
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