Embedding and uploading videos

Uploading your videos

You can upload videos of user testing sessions and customer interviews to your EnjoyHQ account.

Optionally you can add a call transcript - if you don't have it handy, you can add it later by selecting "Edit" option from the "More" menu.

EnjoyHQ works with most video formats, including .mp4, .mov and .avi. See below for more information about accepted formats. Videos can be uploaded straight from your computer as well as Google Drive, Dropbox and Box.

We recommend uploading either .mov or .mp4 formats, suitable for streaming.

You can detach the video player so that you can read the attached content, while still having the player visible:

When editing the video's transcript, the player will detach automatically for you. Cancelling editing or saving will bring back the full size player.

You can link to a particular time in the video, for example to share a highlight pointing at a specific quote in the video. To create a timestamp link, select part of the text and click on the 🕐clock icon in the content editor:

Timestamps use a custom format, which allows for specifying the exact time of the event you want to link to. The format is as following:


where HH represents hours, MM minutes and SS seconds, all need to be input as double digits. For example:


would link to the 1st hour, 12th minute and 3rd second in the video.

Automatic, on demand transcriptions of uploaded videos are coming soon!

Embedding videos hosted in external platforms

If you are hosting your videos somewhere else and just want to embed them into your research notes or stories, you ca do that by creating note, clicking on 'embed media' icon (<>) and adding the URL of your video. EnjoyHQ support public videos on hosted on Youtube, Vimeo, Wistia and other services.

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