Multi-team Accounts

This feature is only available for accounts on the Enterprise plans

How are teams structured?

EnjoyHQ is a collaborative tool - meaning that many users share the same team. An account is an entity which groups multiple teams which contain users:

If your account has multiple teams support enabled, the structure would look like this:

Users can switch between teams at any point, as long as they are part of the same account.

Given the above it means, that signing up for a new EnjoyHQ account, will create a completely separate account and team structure. Accounts are completely isolated from each other and their users or data cannot be moved between them. Your security and compliance team will love this 💖

How to switch between teams?

If your account has enabled support for multiple teams, you will see an additional option in your application menu:

That menu item, tells you the team you're currently in. Clicking on that option will take you to the page, where you can switch between the teams:

From here - you can pick any of the teams linked to your account and see its data, classify it and so on.

Regardless of which team you're in - you'll be able to mention users across your account, as well as manage their permissions and invite new users (assuming you're an administrator)

Frequently Asked Questions

  1. Is the data shared between teams?

No. Both teams are completely separate, all the way down to rules, tags, properties and even integrations. The only thing that's shared are the users

  1. What happens to user roles when they switch between teams?

At the moment, users retain their roles - so if a user Jenny is a collaborator in team A, she will also be a collaborator in the team B. In other words: roles are assigned per-account, not per team.

  1. How do I invite or add users?

All methods of inviting and signing in will work as normal

Limitations

  • Currently, when sharing a link with someone who has switched to another team, they will not be able to access the shared item, unless they switch back to the team to which the shared item belongs
  • At the moment, teams cannot be renamed - please reach out to us, and we can do it for you
  • Data cannot be moved or copied between teams
  • Users will retain their permissions between teams


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