We recently rebranded and some integrations may still have our old name 'NomNom'. This will change in the upcoming weeks and it will not affect in any way this integration.

Here you will learn how to connect Slack to EnjoyHQ so that you can add customer feedback from any Slack channel to your EnjoyHQ account.

First, connect your EnjoyHQ account with Slack. You will find it in your account settings

Sharing from Slack to EnjoyHQ

You can send customer feedback from any Slack channel to EnjoyHQ

Public channels only At the moment  will work only  public channels. Supporting private channels as well as direct messages is on our roadmap

After connecting Slack to EnjoyHQ, invite @nombot  to any Slack channel from which you'd like to start sending feedback:

To send feedback  the bot followed by word add and feedback you want to send.For example:

@nombot add I think you guys are doing an amazing job!

This will create a new document in EnjoyHQ with content "I think you guys are doing an amazing job". The bot will now start a thread and ask you follow up questions about:

  • the subject of the document
  • tags
  • email of the user who gave the feedback (not the submitter of the feedback!)

These questions are optional, you can ignore them by replying with skip. After  has finished asking questions, any message sent to the thread will append that new message to the EnjoyHQ document created  the first step. See below:

That's it. Now, all your team members can send customer feedback right into your EnjoyHQ account without leaving Slack.

You can invite Nombot to as many channels as you like.


Can I add images or attachments to messages sent via the bot?

Not at the moment, but that's something we're working on.

If I'm forwarding a piece of feedback which reports a recurring issue - should I add it to a previously shared feedback or create a new one?

We usually advise  feedback separately from if it  different customers. It has certain advantages:

  • you'll be able to count how many times issue or a request has come up in the past by checking the number of documents
  • if you have segmentation data in your account, you'll be able to break down individual requests by user properties

Having all feedback in one conversation definitely works, but because you can link it only to one customer it and can be tagged only once (unless you highlight it and tag highlights individually) the search and reporting won't be accurate.

This is the first version of . Your feedback will help us make it better. Please get in touch with suggestions, feedback or ideas using this email

Read more about sharing to Slack from EnjoyHQ

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