Intercom

We recently rebranded and some integrations may still have our old name 'NomNom'. This will change in the upcoming weeks and it will not affect in any way this integration.

Let's connect your Intercom account!

Connecting your Intercom account

You will need a Standard Plan Intercom account Intercom's Free or Lite plan do not offer API access, therefore we will not be able to sync your data. You have to be paying for the plan above Intercom's Lite plan for us to have access to your data via API

To connect your Intercom account to EnjoyHQ follow these steps:

  1. First, go to your EnjoyHQ > Account settings > Integrations and select Intercom.

  1. Log into your Intercom Account:
  2. Select which Intercom account you want to integrate with and allow EnjoyHQ to connect.

Great! Now EnjoyHQ is authenticated with your Intercom account.

EnjoyHQ will need a few minutes to fetch all your data. 
During your trial we sync up to 5000 of the most recent conversations from Intercom. When you upgrade to a paid account, we then retrieve all of your historical data. New conversations will be always synchronized.

How often is the data fetched from Intercom?

New and existing conversations are fetched every hour.

For existing conversations - we will schedule a synchronization when at least of the following happens:

  • customer or agent reply to a conversation
  • a tag is added to a conversation
  • conversation status is updated

Limitations

Not all conversations are fetched from Intercom

EnjoyHQ only syncs conversations which have at least one reply from a customer. For example, a marketing message sent via Intercom which got sent to 100 customers and got only replies from 5 of them will result in only these 5 conversations being synchronized.

Conversation tags

In Intercom, each conversation part can be tagged individually. However, when synchronized into Enjoy you can only see a flat list of tags per conversation. This is a limitation in Intercom's API: the conversation data provided doesn't contain the information about which part was tagged, only a list of tags for the whole conversation.


How Did We Do?