Let's connect your Intercom account!
Connecting your Intercom account
To connect your Intercom account to EnjoyHQ follow these steps:
- First, go to your EnjoyHQ > Account settings > Integrations and select Intercom.
- Log into your Intercom Account:
- Select which Intercom account you want to integrate with and allow EnjoyHQ to connect.
Great! Now EnjoyHQ is authenticated with your Intercom account.
How often is the data fetched from Intercom?
New and existing conversations are fetched every hour.
For existing conversations - we will schedule a synchronization when at least of the following happens:
- customer or agent reply to a conversation
- a tag is added to a conversation
- conversation status is updated
Not all conversations are fetched from Intercom
EnjoyHQ only syncs conversations which have at least one reply from a customer. For example, a marketing message sent via Intercom which got sent to 100 customers and got only replies from 5 of them will result in only these 5 conversations being synchronized.
In Intercom, each conversation part can be tagged individually. However, when synchronized into Enjoy you can only see a flat list of tags per conversation. This is a limitation in Intercom's API: the conversation data provided doesn't contain the information about which part was tagged, only a list of tags for the whole conversation.