Service Level Agreements

This Service Level Agreement accompanies EnjoyHQ’s Terms Of Service, available at: https://documentation.getenjoyhq.com/article/sugy3sysro-terms-and-conditions

Service Level Agreement 

Target Availability – we will use commercially reasonable efforts to make the service available with an uptime of 99.5% of each calendar month.

Calculation of uptime, will not include unavailability, due to:

  • Use of the Service by Customer in a manner not authorized by this agreement
  • General Internet connectivity problems and other outside factors outside of our control
  • Customer’s equipment, software, network connection, and other infrastructure
  • Issues with/outage of 3rd party services that EnjoyHQ integrates with scheduled Maintenance

Availability can be monitored live at the public status

page: https://status.getenjoyhq.com

Scheduled Maintenance – means a routine scheduled maintenance of the Service,

we will notify all Customers at least 1 week in advance. Scheduled Maintenance

will not exceed 8 hours per month. EnjoyHQ typically performs Scheduled

Maintenance once every two months.

For more information please visit Customer Support Services Exhibit


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