Service Level Agreements
This Service Level Agreement accompanies EnjoyHQ’s Terms Of Service, available at: https://documentation.getenjoyhq.com/article/sugy3sysro-terms-and-conditions
Service Level Agreement
Target Availability – we will use commercially reasonable efforts to make the service available with an uptime of 99.5% of each calendar month.
Calculation of uptime, will not include unavailability, due to:
- Use of the Service by Customer in a manner not authorized by this agreement
- General Internet connectivity problems and other outside factors outside of our control
- Customer’s equipment, software, network connection, and other infrastructure
- Issues with/outage of 3rd party services that EnjoyHQ integrates with scheduled Maintenance
Availability can be monitored live at the public status
Scheduled Maintenance – means a routine scheduled maintenance of the Service,
we will notify all Customers at least 1 week in advance. Scheduled Maintenance
will not exceed 8 hours per month. EnjoyHQ typically performs Scheduled
Maintenance once every two months.
For more information please visit Customer Support Services Exhibit