Data Storage & Retention

To prevent accidental loss of data caused by user error we don’t delete anything immediately - documents are marked for removal and are securely deleted after:

  • Two weeks if the data was deleted manually by the user
  • Two months if the data was deleted as a result of an automation rule
  • Uploaded files (images, spreadsheets, Word documents etc) are deleted when their associated resources (projects, stories, documents) are deleted permanently
  • Customer records can be deleted either manually or via our API - in either case, data is deleted immediately

In case of cancellation or account expiring within 14 days, we purge all your data immediately with no chance of recovery. 

All data is backed up daily, and stored in an offsite, encrypted storage. All backups are retained for a maximum of 31 days.

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