Using Rules to import specific data from integrations
Rules and integrations - reacting to updates
Let's say that you want to import only Zendesk tickets or Intercom conversations with specific tags (
You can create a rule with the following conditions:
And "delete" action:
From now whenever a new ticket from Zendesk comes in and it it's not tagged with
product-issue it will be deleted. However, as soon as either of the tags is added in Zendesk (by a support agent or a macro) our system will pick up that change and make that document searchable again.
If you have any question on how to clean your data or automate tagging please get in touch via our live chat or via email at firstname.lastname@example.org