Organising your data

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Property Management

Properties are pairs of names and values. Similarly to tags they can be assigned to both documents and highlights. Properties are useful when you need to enforce a certain hierarchy in your classific…

Updated 7 months ago by Łukasz Korecki

Customer Segments

When it comes to customer feedback, not all feedback is created equal. Just as important as the content of the feedback is the person who provided it. Here's a quick video about how to create custome…

Updated 2 months ago by Sofia Quintero

Analyzing your customer feedback data

Highlighting is the essential part of analyzing your customer feedback data. Once create highlights can be used in multiple contexts, as well as being searched and reported on. Classifying your custo…

Updated 6 days ago by Łukasz Korecki

Organizing your data and setting up the right structure for your Research Repository

Effective research repositories are designed with the end-user in mind. In this case, your colleagues and stakeholders. In this guide we will cover the following topics: Important concepts you need t…

Updated 4 months ago by Sofia Quintero

Importing customer data from spreadsheets

Usually, when importing a spreadsheet - you have the ability to import written feedback as well as optional feedback attributes (tags, properties) as well as customer information. While we do not dir…

Updated 2 months ago by Łukasz Korecki

Batch editing data

In the search area or in your research project's inbox , when hovering over one of the pieces of feedback in the results list, you can select it with a checkbox. From there you have multiple options…

Updated 3 days ago by Sofia Quintero

Creating and editing templates

Now you can speed up the research process by creating templates from your: Research Plans. Project Summaries. Stories. Notes. Projects. Only admins users can create templates but templates created by…

Updated 5 months ago by Sofia Quintero

Using Rules to Automate Classification

Rules help you automate manual processes like: Assigning tags to documents and highlights. Setting sentiment in documents. Adding properties to documents and highlights. Sending data automatically to…

Updated 7 months ago by Sofia Quintero

Anonymizing customer data

There are two ways of managing your customer data in your Enjoy account. Visibility of customer data such as name, email address and any properties and segments can be controlled at different levels.…

Updated 3 months ago by Łukasz Korecki

Saved Searches or Playlists

Bookmarking your search results with saved searches. When you are researching a specific topic and find useful search results you may want to save them and read them later. Saved searches help you do…

Updated 4 months ago by Sofia Quintero

Label Management

You can use Labels to organize your Projects and Stories - the labelling system is more flexible than simple folder-like structure, as it allows you to file an item in more than one place, and recrea…

Updated 4 months ago by Łukasz Korecki

Tag Management

Keeping your tags consistent is easy with EnjoyHQ's tag manager. You can find the tag manager in the sub-menu right next to your avatar. With the tag manager you can: Merge tags. Rename tags. Hide an…

Updated 4 months ago by Sofia Quintero

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