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Organising your data

Property Management

Similarly to tags they can be assigned to both documents and highlights. Properties are useful when you need to enforce a certain hierarchy in your classification and you need more flexibility than w…

Updated 7 months ago by Łukasz Korecki

Customer Segments

When it comes to customer feedback, not all feedback is created equal. Just as important as the content of the feedback is the person who provided it. Here's a quick video about how to create custome…

Updated 2 years ago by Sofia Quintero

Analyzing your customer feedback data

Classifying or coding your customer feedback. To get started, select the relevant part of your content (interview transcript, survey result, or forwarded email) and click on the 'highlight' icon: Onc…

Updated 5 months ago by Łukasz Korecki

Key Concepts in EnjoyHQ 👉 Start Here ⭐️

Effective research repositories are designed with the end-user in mind. In this case, your colleagues and stakeholders. In this guide we will cover the following topics: Important concepts you need t…

Updated 5 months ago by Sofia Quintero

Importing customer data from spreadsheets

Usually, when importing a spreadsheet - you have the ability to import written feedback as well as optional feedback attributes (tags, properties) as well as customer information. While we do not dir…

Updated 2 years ago by Łukasz Korecki

Building Taxonomies in EnjoyHQ

In EnjoyHQ there are two types of taxonomies . One for Stakeholders, normally people who consume research reports or insights. And one for Researchers, normally people who do research in your company…

Updated 5 months ago by Sofia Quintero

Batch editing data

In the search area or in your research project's data section or the analysis board , when hovering over one of the pieces of feedback in the results list, you can select it with a checkbox. From the…

Updated 5 months ago by Sofia Quintero

Creating and editing templates

Now you can speed up the research process by creating templates from your: Research Plans. Project Reports. Stories. Notes. Projects. Only admins users can create templates but templates created by a…

Updated 3 months ago by Sofia Quintero

Using Rules to Automate Classification

Rules help you automate manual processes like: Assigning tags to documents and highlights. Setting sentiment in documents. Adding properties to documents and highlights. Sending data automatically to…

Updated 5 months ago by Sofia Quintero

Anonymizing customer data

There are two ways of managing your customer data in your Enjoy account. Visibility of customer data such as name, email address and any properties and segments can be controlled at different levels.…

Updated 2 years ago by Łukasz Korecki

Saved Searches or Playlists

Bookmarking your search results with saved searches. When you are researching a specific topic and find useful search results you may want to save them and read them later. Saved searches help you do…

Updated 2 years ago by Sofia Quintero

Label Management

You can use Labels to organize your Projects and Stories - the labelling system is more flexible than simple folder-like structure, as it allows you to file an item in more than one place, and recrea…

Updated 2 years ago by Łukasz Korecki

Using categories to organize your Projects and Stories

Categories. You can group your Stories and featured Project Reports (see below) by combing your labels and other search criteria into pre-defined Categories. This way everyone in your organization ca…

Updated 5 months ago by Łukasz Korecki

Tag Management

Keeping your tags consistent is easy with EnjoyHQ's tag manager. You can find the tag manager in the sub-menu right next to your avatar. With the tag manager you can: Merge tags. Rename tags. Hide an…

Updated 7 months ago by Sofia Quintero

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